Plan limits explained (why can't I…?)

If a button won't work or an invite won't send, you've most likely hit one of your plan's limits. Here's what each one means — and the important part: hitting a limit never deletes or locks your existing data. It only stops you adding more.

The limits at a glance

"Why can't I create a job card?"

The job card limit resets every month. On FREE you get 50 per month — if you've used them, you can still view and work existing job cards; new ones unlock on the 1st of next month, or immediately when you upgrade.

"Why can't I invite another team member?"

You've reached your plan's user count. FREE is single-user; STARTER adds one more. Deactivating a former staff member frees their seat.

"Why can't I add a customer / inventory item?"

Same pattern — you're at the cap. Existing records are untouched; you just can't add new ones until you upgrade or remove unused ones.

"Why can't I upload photos?"

Your storage is full. Photos on existing job cards remain viewable; new uploads resume when you free up space or move to a plan with more storage.

"My trial ended — where did feature X go?"

The 14-day trial runs on PRO. When it ends you move to FREE automatically, so PRO-only features (advanced reports, automated reminders) are hidden and FREE limits apply. Nothing was deleted — upgrade any time and everything is exactly where you left it. Details in Plans, trial, and upgrading.

Upgrading

Head to Settings → Billing — new limits apply the moment payment completes (FPX or card, via Billplz).